At EduStore, our privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and interact with www.edustore.my, make a purchase, or contact us. By using this website, you consent to the practices outlined below.
1. Information We Collect
We collect certain information when you browse or purchase from the site. This may include:
- When You Visit:
- IP address
- Browser and device type
- Pages visited and time spent
- Referring source (e.g., Google search, ad link)
- When You Create an Account or Place an Order:
- Your name
- Email address
- Payment method (processed securely by payment provider)
- Download/order history (if applicable)
Note: We do not store your full payment card details — transactions are handled through secure, third-party payment processors.
2. How We Use Your Information
We collect your information to:
- Process and deliver your orders or digital products.
- Provide access to your account and purchases.
- Send order confirmations, receipts, and support messages.
- Improve website performance, security, and usability.
- Comply with legal obligations.
We may also use your email address to send occasional updates about your order or important site information (e.g., changes to your account or access). We do not send newsletters or promotional emails unless you specifically opt in.
3. Cookies & Tracking
This website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that allow us to:
- Keep you logged in to your account.
- Save items in your shopping cart.
- Track site performance and visitor analytics.
You can disable cookies in your browser settings at any time, but doing so may limit certain features (like staying logged in or accessing your account smoothly).
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share information with trusted service providers who help us operate our website and deliver products (e.g., payment gateways, logistics partners, analytics tools), but only to the extent necessary and under strict confidentiality agreements.
We may also disclose personal information if required to do so by law or in response to valid legal requests.
5. Data Security
We take security seriously and use standard website protections such as:
- Secure HTTPS encryption (SSL certificate).
- Password-protected customer accounts.
- Secure file storage and delivery systems.
- Reputable third-party tools and plugins.
While we make every effort to protect your data, no system is completely immune from risks. We encourage you to use a strong password and keep your login details private.
6. Accessing or Deleting Your Data
If you have an account, you may log in to view or update your information at any time. If you’d like to request a copy of your data or ask us to delete your account entirely, you may contact us directly.
We’ll respond to such requests within 30 days in accordance with data protection best practices (including the Personal Data Protection Act – PDPA where applicable).
7. Children’s Privacy
Our website is not intended for use by children under the age of 13 without parental guidance. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has submitted personal information, please contact us so we can remove it immediately.
8. External Links
Some pages or content on our website may contain links to external sites (e.g., payment gateways, external resources, or external storage). We are not responsible for the privacy practices or content of those external sites. We recommend reviewing their policies separately before sharing any personal information.
9. Changes to This Policy
This Privacy Policy may be updated at any time. Any changes will be posted directly on this page. Your continued use of www.edustore.my after changes have been made signifies your agreement to the updated terms.
10. Contact Us
If you have any questions about this policy or how your data is handled, please reach out to us at:
Email Support: support@edustore.my
Website: www.edustore.my