Refund and Returns Policy

Return and Refund Policy

Last updated: July 6, 2026

Thank you for shopping at Edustore.my. Please read this policy carefully before making a purchase. This policy explains how returns and refunds are handled for the digital products sold on our website.

1. Nature of Our Products

All products sold on Edustore.my are digital downloadable products (such as PDF worksheets, printable resources, and interactive learning tools). No physical goods are shipped. Once a digital product is purchased, it is delivered electronically via download link or email, and the customer gains immediate access to the file(s) or content.

2. General Refund Policy

Due to the nature of digital products, all sales are final and non-refundable once the download link has been accessed or the file has been delivered. This is because digital products cannot be “returned” in the traditional sense once they have been downloaded, copied, or viewed.

Note: By completing your purchase, you acknowledge and agree that you are buying digital content that is delivered immediately and that your right to a refund may be affected once delivery has begun, in accordance with standard digital goods practice.

3. Situations Where a Refund or Replacement May Be Considered

We understand that issues can occasionally occur. We will review refund or replacement requests on a case-by-case basis for the following situations:

  • Faulty or corrupted files — the file you downloaded cannot be opened or is damaged.
  • Non-delivery — you did not receive the download link or file within a reasonable time after payment was confirmed.
  • Duplicate purchase — you were accidentally charged more than once for the same product.
  • Product not as described — the item received is significantly different from what was described on the product page.

If any of the above applies to you, please contact us within 7 days of your purchase date with your order number and a description of the issue.

4. Situations Not Eligible for Refund

  • Change of mind after downloading or accessing the product.
  • Buying the wrong product or level by mistake.
  • Dissatisfaction with content style, difficulty, or design preference.
  • Requests made after the file has been fully downloaded and used, without a valid technical issue.
  • Requests made more than 7 days after purchase.

5. How to Request a Refund or Support

To request a refund, replacement, or report an issue with your purchase, please email us with:

  • Your order number
  • The email address used during checkout
  • A description of the issue (and screenshot, if applicable)

We aim to respond to all support requests within 1–3 business days.

6. Approved Refunds

If your refund request is approved, the refund will be processed back to your original payment method within 7–14 business days, depending on your bank or payment provider’s processing time.

7. Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Need help with an order?

Contact our support team at support@edustore.my